Which sugar paste should I choose?
Your ideal paste depends on your technique, treatment area and room temperature. Our six consistencies let you choose the balance of glide and control that works best for you.
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Why are there six consistencies?
Because no two treatments are exactly the same. Six consistencies let you adjust the balance of glide and control for different treatment areas, temperatures and techniques.
What makes Sweet & True paste different?
Sugar, lemon and water, refined through years of craft. Our professional paste is made to glide across the skin, grip the hair and deliver clean pickup at the root.
My sugar suddenly feels different. What should I do?
Temperature, treatment area and technique can all change how sugar behaves. Email us and we can troubleshoot with you or connect you with a Sweet & True educator.
Get help
Should I use a firmer paste if my sugar gets sticky?
Not necessarily. Firmness is only one factor. Your room, treatment area and technique can also affect how your paste behaves. Reach out and we’ll help troubleshoot.
Ask our team
What temperature should I heat my paste to?
There isn’t one universal temperature. Warm your paste until it is pliable and easy to work with, but not overly soft or fluid.
Does sugaring paste need to be heated?
It depends on the consistency and your environment. The goal is a comfortable, pliable texture that works well in your hands.
How should I store my sugar paste?
Keep your paste sealed in a cool, dry place away from direct sunlight and excessive heat.
How long does sugar paste last?
When stored properly, Sweet & True sugaring paste is good for at least two years.
What ingredients are in the paste?
Sugar. Lemon. Water. Three simple ingredients at the heart of Sweet & True sugaring paste.
Can someone help with my technique?
Absolutely. Tell us what you’re experiencing and we can help troubleshoot or connect you with an educator.
Email us
What should I use before and after sugaring?
Cleanse with Citrus Mint, prep with Pixie Powder, refresh with Botanical Water and finish with Soothing Serum.
Explore the pre + post bundle
Why use pre and post care?
Prep creates the right starting point for sugaring. Post-care refreshes, soothes and cares for freshly treated skin.
What’s the difference between backbar and retail?
Backbar products are used by professionals during treatments. Retail products are sold to clients for continued care at home.
Do you offer aftercare for ingrown hairs?
Yes. We offer professional and retail body care for exfoliation, hydration and ingrown-prone skin.
Need a recommendation? ask us
Who can open a professional account?
Professional access is available to licensed beauty professionals and qualifying businesses.
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How do I apply for a professional account?
Submit our professional account application. Once approved, you can log in and access professional pricing.
Apply now
Is there a minimum professional order?
No. We do not require a minimum order for professional or wholesale purchases.
How do I submit my resale documentation?
Email us your completed seller’s permit or resale certificate and our team will review your documentation.
Submit documentation
Can international professionals order?
Yes. Sweet & True ships worldwide. Shipping rates, transit times and destination charges vary by location.
Do you offer sugaring certification?
Yes. We offer professional sugaring education through online and hands-on training options.
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Do I receive a certificate after the online course?
Yes. Students who successfully complete our online certification program receive Sweet & True certification.
Do you offer in-person classes?
Yes. Sweet & True educators offer hands-on professional sugaring education.
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I’m already certified. Can I still get technique help?
Of course. Reach out with what you’re experiencing and we can troubleshoot or connect you with an educator.
Get support
How long does order processing take?
Normal processing time is 24–72 hours. Orders are not processed on weekends or holidays.
Are orders processed on weekends or holidays?
No. Orders placed on weekends or holidays enter processing on the next regular business day.
Do you ship internationally?
Yes. We ship worldwide. Rates, transit times, duties and taxes can vary by destination.
Can I cancel or change my order?
Email us as soon as possible. We’ll do our best to help before your order has been processed or shipped.
Email us
What is your return policy?
We do not accept general returns. If you believe a product is defective, contact us and our team will review the issue.
Contact customer care
What if I receive a defective product?
Email us your order number, a short description and clear photos of the product. Our team will review the issue with you.
Report an issue
My shipment is damaged or missing something. What do I do?
Email us your order or shipment number, the total number of boxes received, and photos of the box and contents exactly as they arrived.
Report a shipping issue
